Technical support
Existing customers should include account information and a concise description of the issue.
tickets@hdcarrier.comGet to the right team
Support, porting, legal, and abuse reporting
Use the dedicated channel for your request. Keeping customer support, porting, legal notices, sales, and abuse reports separate helps each team respond with the right context.
Contact channels
One route for each kind of request
Email is the current published support path. Response times depend on the request, customer agreement, and operational priority.
Number porting
Send port-in or port-out questions and active order details to the porting team.
porting@hdcarrier.comLegal notices
Use this address for subpoenas, legal process, and other formal legal communications.
legal@hdcarrier.comSales and discovery
Prospective customers evaluating HD Direct should schedule a CarrierX introduction or email sales.
info@hdcarrier.comReport abuse or fraud
Help us investigate suspicious traffic
Report suspected spam, fraud, spoofing, harassment, or other misuse involving an HD Carrier or CarrierX service. Provide the facts you have without including sensitive credentials.
Useful report details
Include the calling and called numbers, approximate date and time with timezone, what occurred, and any relevant account or case reference.
This form is not an emergency service. If someone is in immediate danger, contact local emergency services or law enforcement.
Abuse and fraud report
All fields below are required before the report can be submitted.